Before your first delivery

Frequently asked questions

What customers need to know about receiving and consolidating parcels in China.

Which Chinese platforms can I buy from?: 1688, Taobao, Pinduoduo, Alibaba and other Chinese supplier platforms are accepted. Your supplier must deliver to our Guangzhou warehouse.
Why is my customer ID required?: Your customer ID lets the warehouse match parcels from different suppliers to the correct account. Always use Customer ID + Name in the receiver information.
Can I see when parcels arrive?: Yes. Warehouse records show identified arrivals so you can decide when your order is ready to consolidate.
When can I request consolidation?: Request consolidation after the parcels you want to ship have been received and recorded.
How does payment work?: We confirm the packing and applicable charges, issue an invoice, and send the goods after payment is confirmed.
What happens to unidentified or damaged parcels?: Unidentified parcels are held for investigation. We record visible damage and contact the customer before consolidation or other chargeable work proceeds.